Refund or Void a Credit Card Sales
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Read step-by-step instructions
1.
Click Transactions.
2.
Open a sales receipt.
3.
Click More at the bottom of the screen, then click Void.
4.
When asked if you want to void the sales receipt, click Yes.
5.
Click OK on the message box.
6.
When you need to refund an amount to your customer’s credit card, or cancel a sale after 3pm on the day of the sale, record it in QuickBooks as a refund receipt. On the Plus Sign Menu, click Refund Receipt.
7.
Choose a customer.
8.
Select Credit Card as the payment method. If you told QuickBooks to remember the credit card number, you won’t have to reenter it.
9.
Click Products/Service dropdown and choose the product being refunded.
10.
Make sure the refund amount is correct, including tax. Then click Save and close.
11.
To see where this refund went, click Customers and choose the customer.
12.
Look at the list of transactions for this customer, and you'll see the refund.
