Return Policy
RETURN POLICY
- You may return most new, unopened items within 15 days of purchase. Restocking fees may apply.
- Damaged items, used items, opened items, or items purchased more than 15 days ago, are not eligible for a refund.
- Items designated as "OPEN BOX" or "REFURBISHED" are sold "As Is" and are not eligible for a refund.
- For non-defective product returns, a 15% restocking fee will be charged. On orders over $2,000, a restocking fee of 20% will be charged.
- The most common reason for a hardware return is software compatibility. We are not responsible for compatibility issues and reserve the right to decline return requests for this reason. It is your responsibility to contact your software vendor first and obtain a hardware compatibility list prior to purchasing any hardware from Minding My Books.
- Credits can only be issued to the credit card used for the original purchase.
- Customer is responsible for return shipping charges unless the return is a result of our error (you received an incorrect or defective item, etc.).
- If customer receives a DOA item or incorrect item, a replacement will not be sent until the DOA or incorrect item is returned, received and verified. There are no exceptions.
- All returned products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer.
The following products are Non-Returnable (per manufacturer’s policy):
- Receipt Paper
- Barcode Labels
The following products have a 60 Day money back guarantee (per manufacturer's policy):
- Intuit QuickBooks POS Software (software ONLY - does not apply to bundles or systems)
- Intuit QuickBooks Financial Software
If you need to return an item, please call customer service at (877) 757-8223 for an RMA request and return shipping information. DO NOT return ship any items without speaking with a customer service representative first.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You should expect to receive your refund within 4 weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
SHIPPING. We ship within the continental U.S, Alaska, and Hawaii. We do not ship outside the U.S. or to its outer lying territories. Shipping address must be a residential or business address. We will not ship to a PO Box. Orders placed after 5:00 PM CST on Friday or orders placed on Sat/Sun will not be processed until the following Monday. An average handling time of 24 to 48 hours will apply to all orders prior to shipment.
DOWNLOAD ORDERS. Some software orders can be downloaded. Download option does not happen immediately as it takes Intuit up to 48 hours to create a new license number. Orders placed after 5:00 PM CST on Friday or orders placed on Sat/Sun will not be processed until the following Monday.
PRODUCT AVAILABILITY. All products shown on mindingmybooks.com website are subject to availability. While we plan for sufficient quantities, extraordinary demand may limit our ability to immediately fill your order. In the event that a product you have ordered is temporarily out of stock, we will promptly inform you of the earliest date that you may expect to receive your complete order. Back ordered items can be exchanged for an in stock item or canceled for a full refund. We cannot be held liable for any typographical or pictorial errors that may occur on this website.
TAXES. State Law requires mindingmybooks.com to charge state sales tax to orders shipping to the following states: CA, D.C., HI, MA, MD, MS, and TN.
Please email sales@mindingmybooks.com or call 1-877-757-8223 with any questions.